24/7 Customer Support
At HostWirral we take customer
support seriously. Our hours for support are as follows:
- Technical Support - 24 hours, 7 days a week.
- Accounts & Billing - 10am - 10pm, 7 days a week.
Our support team are always on hand to help you with your questions and any
problems you may encounter. For your convenience, our support system and
website are hosted offsite. This means that should our hosting
network/servers ever go offline, you can still access our website and
support system.
WirralNet Client Centre - The
WirralNet Client Centre is the ideal
solution for clients wishing to gain fast and efficient support. It is both
simple to use and very effective. The system is accessible to all our
support staff 24 hours a day, 7 days a week.
Within the client centre, you can also view and pay past and present
invoices, view and update support tickets, view all email correspondence
sent from the client centre, upgrade and downgrade your services at the
click of a button and check server status and company announcements.
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