Client Centre
The
WirralNet Client Centre
is a web application that contains a support ticketing system,
knowledgebase, live service status screen as well as account and
billing control including the ability to view and pay past and
current invoices, and upgrade/downgrade services.
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Email
We no longer actively promote the use of email support due to
its inefficiencies in comparison to the
support ticketing system
offered by our client centre. However, we do recognize that some
clients do prefer to us this method.
To gain support via email, simply to respond to any email sent
from the client centre (invoices etc). If the issue is an
emergency, we strongly recommend that you submit a support
ticket, as response times using email can be up to 12 hours. |
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twitter
Launched in 2011, the @xcellweb twitter feed is the official
channel for keeping up to date with all news, updates and
developments taking place within xcellweb.net and its parent
company.
Please feel free to become a "follower" and in return, we will
occasionally post special offers and promotions, as well as the
chance to trial new services and platforms before they are
launched.
Click here to visit @xcellweb on
twitter! |
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